Customer Service Representative

Austin, TX


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Type: Contract

Category: Administrative

Reference ID: 414499

Start Date: 08/16/2019

Shortcut: http://careers.addisongroup.com/tw2bzn


Customer Service Representatives

Our client is seeking a Customer Relations Specialist to join their Customer Service Team! They offer hands on training with a dynamic and fun work environment. If you enjoy going the extra mile for customers and want to take your career to the next level, this opportunity is for you!

Location: Austin, TX

Job Responsibilities:

  • Provides information about products, services, account information, and order-status, takes orders, addresses questions or concerns, and maintains customer profiles
  • Resolves service or billing issues by exchanging merchandise, refunding payment and adjusting bills accordingly
  • Makes a record of all customer interactions and transactions by recording details of inquiries as well as the action taken to resolve the matter
  • Contacts customers in response to inquiries or to notify them of claim investigation results and any order adjustments and performs address verification (AVS) as warranted
  • Refers unresolved customer issues to designated departments for further investigation
  • Confirms that appropriate changes were made to resolve customer concerns

Requirements

  • Customer Service Representative must have proven experience thriving in a team oriented environment
  • Customer Service Representative must possess a minimum of one year call center experience 
  • Customer Service Representative must have proficiency in Microsoft Office
  • Customer Service Representative must possess excellent verbal and written communication skills

Why choose Addison Administrative & HR?

  • Pay: We negotiate high salaries using US Bureau of Labor Statistics
  • Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401k, and monetary bonuses
  • Permanent Employment: Many of Addison’s Administrative job openings lead to potential permanent employment
  • Connections: You connect directly with hiring managers from renowned organizations
  • Options: You are presented multiple employment options near your home
  • Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation
 

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.


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