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Member Services Representative
Reston, VA
Category: Administrative
Reference ID: 564688
Start Date: 03/03/2023
Shortcut: http://careers.addisongroup.com/XAcIwN
Addison Group’s client is looking for a Member Services Representative to join their team on a Contract to Hire basis! This role pays $18/hr and is 100% on-site in Reston, VA. Apply here to learn more!
JOB RESPONSIBILITIES
- Answering phone calls and written questions, concerns, and complaints regarding membership.
- Providing information on membership fees, policies, processes, benefits, products, and services.
- Actively listening to members and identifying their needs.
- Recommending and cross-selling products and services to members and potential members.
- Investigating and resolving or escalating membership and payment issues.
- Assessing member eligibility and processing payments, applications, and requests.
- Documenting all inquiries and maintaining accurate membership records.
- Performing other duties as assigned.
JOB QUALIFICATIONS
- Customer service experience preferred.
- Sales experience beneficial.
- Good listening and interpersonal skills.
- Excellent communications and organization, follow-through and follow-up, meet commitments and deadlines.
- Ability to prioritize workload with an attention to detail and willingness to complete projects in a timely and efficient manner.
- Provides high degree of professional customer service to both internal and external parties.
- Good phone etiquette and ability to solve problems.
- Strong verbal and written communication skills.
- Ability to maintain confidentiality and sensitive information.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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